Return and Refund Policies

Eligibility For Return
We only contemplate returns in case of damaged/ defective goods. Nevertheless, we recommend you to get in touch immediately after you receive the products.Our return time frame is 14 days, which implies that you can return or exchange purchased products until 14 days after receiving the package. Email us stating the issue with the merchandise, once it qualifies all the guidelines - we will move ahead as follows. Before creating a return or exchange request, you need to ensure that the product is intact with the original price tag, is unworn, unused, and kept adequately with the original packing. Additionally, you will also need to retain the proof of purchase or bill with the package.

To create a return/ exchange request - you can reach us via tussaardotcom@gmail.com, describing your reason within 3 days of receipt of your order. We will then assist you with the process and details to ship the product. Once we have received the return product,we will refund you via store credit which you may utilise for your next purchase. However, an email requesting is compulsory- without it, no returns will be endured. For more queries or any additional questions - you can reach us on the given email above.

How To Deal With Defective / Damaged Products
We will ensure to deliver you defect-free and damage free products - In case the problem persists - you can get in touch with us stating the concern, and we promise you to provide the best possible assistance from our end.

Non-Returnable Items
We don't acknowledge returns for items that are on SALE/DISCOUNTS. Apart from this, customized products & accessories cannot be exchanged. However, you can get in touch in case of defective products.

Exchanges
For hassle-free and efficient service, we suggest you first return the product you are willing to exchange and then place a fresh order as per your requirements.

Disclaimer For Colours
The colors may slightly differ from the pictures on our website due to lighting and photography. However, it won't be a severe difference. Returns & Exchanges in such cases are not acceptable.